Progressive Auto Dialer is built to increase productivity and reduce redundant work. They also make the process of calling an error-free one. However, there are many variations within dialer software as well. It is generally known to make in employee efficiency.
A progressive auto dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.
A Progressive Auto Dialer, unlike a predictive one, does not start making calls before the agent has finished a previous one. It auto dials numbers from a list pre-uploaded into its database without waiting for approval from a human operator. The number of calls that this kind of power dialer makes is less than what a Predictive Dialer will make, since it only makes calls after finishing a previous one, as opposed to the latter, which starts multiple calls for one agent before they are finished with the previous call.
The progressive auto dialer has a slightly longer duration of waiting for an agent, but increases their productivity. Customers also feel a personal connect or touch with the person who is calling them since the software used to make this call is not apparent to the receiver of the call.
Using the Progressive Dialer, contact centers can experience the productivity benefits of automatic dialing while ensuring each connected outbound call is delivered to an available agent. Only dial when agents are ready, ensuring an increase in contact rates and a decrease in abandoned call rates.
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