Progressive Auto Dialer

Progressive Auto Dialer is built to increase productivity and reduce redundant work. They also make the process of calling an error-free one. However, there are many variations within dialer software as well. It is generally known to make in employee efficiency.

Progressive Auto Dialer

What is a Progressive Auto Dialer?

A progressive auto dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.

Progressive Auto Dialer, unlike a predictive one, does not start making calls before the agent has finished a previous one. It auto dials numbers from a list pre-uploaded into its database without waiting for approval from a human operator. The number of calls that this kind of power dialer makes is less than what a Predictive Dialer will make, since it only makes calls after finishing a previous one, as opposed to the latter, which starts multiple calls for one agent before they are finished with the previous call.

The progressive auto dialer has a slightly longer duration of waiting for an agent, but increases their productivity. Customers also feel a personal connect or touch with the person who is calling them since the software used to make this call is not apparent to the receiver of the call.

Using the Progressive Dialer, contact centers can experience the productivity benefits of automatic dialing while ensuring each connected outbound call is delivered to an available agent. Only dial when agents are ready, ensuring an increase in contact rates and a decrease in abandoned call rates.

Key Advantages of Auto Dialer Software for Call Center

  • Increase Efficiency: Using the Progressive Dialer, contact centers waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.
  • Always Be Connecting: Avoid dead ends like busy signals, answering machines, and disconnected numbers, while limiting dropped calls by dialing only when your agents become available.
  • Multiple Dialing Modes: The Dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs.
  • Lead Conversion Ratio: When an intelligent auto dialer solution is implemented for complex inside sales process involving high value leads, it brings agility to the outbound calling process. Auto dialers like preview dialer that provide the quick snapshot of customer’s contact details before dialing the call, helps agent to prepare before a call is connected. And with prior information at the agent’s disposal, he/she can drive personalized conversation, which helps to engage the prospect and increases the chances of lead conversion significantly.
  • Real-Time Monitoring and Reporting: Auto dialer software provides insights into call center operations and agent activities through customizable reports and dashboards. Real time dashboards improves call center manager’s decision making ability and helps agents to take quick actions to improve by identifying the problems in real time. Auto dialer software also give quick access to call recordings that help managers to monitor agents’ performance and ensure call quality levels. Key call center metrics can be easily tracked and measured at specific intervals to achieve higher operational efficiency.
  • Reduced Idle Time: Manual dialing leads to high agent idle time as agents have to wait until a call is connected. For every call, an agent wastes time in listening busy tones, answering machines and facing disconnected calls. The auto dialer technology enables the dialer system to recognize these elements and skip the call if any of these time wasting signals are identified.

 

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