Other Technical Requirements

The last, but most important, piece of the softphone puzzle is ensuring that you’re connected to the internet. You’ll need a reliable internet connection that can access enough bandwidth to ensure you don’t experience dropped or disjointed calls. There are a few other technical requirements that need to be considered. These remaining requirements are minor, though, since most modern devices come equipped with the proper support.

Other Technical Requirements

Other Technical Requirements

  • Softphone’s can only communicate with another device when both endpoints support the same VoIP (Voice over IP) Protocol
  • Both endpoints must have at least one common codec

With your program installed, devices ready to go, and a solid internet connection, you can now begin making your Softphone calls and can accessing some of your softphone’s great features.

Standard Softphone Features

Using a softphone gives users a host of options when it comes to features. From an easy-to-use interface to the many build-in caller settings; users can customize it to fit their business needs. Most softphone’s come with your standard telephony features like mute, hold, transfer, and flash as well as online messaging features such as instant messaging.

Beyond those standard features, there are many others to choose from. Below are just are few of the most popular features offered through the 

  • 3-way calling
  • Multiple Call Appearance Lines
  • Blind, Warm, and Voicemail Transfers
  • Caller ID
  • Call Waiting
  • Voicemail
  • Call Forwarding
  • Caller and Calling Line Information
  • Call Log
  • Call Hold/Resume
  • One-click Calling
  • Mute and Volume Controls

As you can see, softphones come with all of the features you’d expected, and more. It’s one of the many benefits of making the switch from your old hardwired phone to a desktop app.

Now that we’re on the topic, we know you’re wondering how VoIP compares with landlines.

Softphone Benefits

Now that you know what features come with your typical softphone setup, it’s time to dive into the other benefits, of which there are plenty. Let’s start with the one that most businesses are most concerned with: cost savings.


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