Multi-Routing

Our responsive call routine system ensures that you can personalize exactly how you want your calls to be routed so that it goes according to unique settings based on whatever you have going in. You can also update your call routing settings at any time.

Multi-Routing

 

Routing of calls is critical to a call center’s operations because it enables your customers to get the help they need as fast as possible. By getting a customer to an agent in the quickest possible time, it improves the customer’s mood and makes them more likely to be converted to a paying client. Using advanced call automation technology, incoming calls to your call center can be analyzed and directed to the next available agent in real-time. You can also set different custom criteria to use to sort out your call routing. Call tracking software can ensure that calls are routed to different agents based on different criteria. You can route to a mobile phone, VOIP service or even a landline if you want. Customized call routing patterns can be applied to your calls so that even simultaneous calls get routed as they come in.

Multi Routing

Multi Routing

 

Call routing for every need

Our responsive call routing system ensures that you can personalize exactly how you want your calls to be routed so that it goes according to unique settings based on whatever you have going in. You can also update your call routing settings at any time. There’s also no technical skill required to effectively manage incoming calls to your business.

Responsive call routing

You can route your calls using an easy interface to get rule-based configurations to set up how you want your calls to be routed. Calls can be routed based on any criteria you choose. Some of these include the following:

  1. First, call or repeat call
  2. Previously designated lead status
  3. Source of lead (direct, paid adverts or organic)
  4. SEO keyword
  5. The landing page on the website
  6. Marketing campaign

Geo-Routing

This service ensures that all your calls are being forwarded to the right location. This means that once a call comes in, the system will identify the location and route it to the present location. This can be done via the zip code or area code. This helps to remove the need for manual call transfers that waste the caller’s time. If you have many locations around the country, this is an ideal solution for you to help you improve your call conversion rates with speedy transfers that will delight customers.

Benefits of call routing include

  1. Easy customizing of call routing too many locations as required
  2. Reduced delays for callers
  3. Higher revenue as callers are served quickly and effectively without having to go through a manual request and transfer
  4. A single number can be used for advertising with mass effect.

Contact us today

For a demonstration of our service, pricing and other enquiries, please send an email or call us today and a Sales Representative will speak to you about your options.

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