Smart/Multi Routing takes call management to the next level by enabling businesses to direct calls based on caller profiles.
Conditionally route by:
Considering the 20% abandonment rate of incoming calls, it’s important to get calls answered quickly by the right person, without menus or hold times.
Routing of calls is critical to a call center’s operations because it enables your customers to get the help they need as fast as possible. By getting a customer to an agent in the quickest possible time, it improves the customer’s mood and makes them more likely to be converted to a paying client. Using advanced call automation technology, incoming calls to your call center can be analyzed and directed to the next available agent in real-time. You can also set different custom criteria to use to sort out your call routing. Call tracking software can ensure that calls are routed to different agents based on different criteria. You can route to a mobile phone, VOIP service or even a landline if you want. Customized call routing patterns can be applied to your calls so that even simultaneous calls get routed as they come in.
Our responsive call routine system ensures that you can personalize exactly how you want your calls to be routed so that it goes according to unique settings based on whatever you have going in. You can also update your call routing settings at any time. There’s also no technical skill required to effectively manage incoming calls to your business.
Responsive call routing
You can route your calls using an easy interface to get rule-based configurations to set up how you want your calls to be routed. Calls can be routed based on any criteria you choose. Some of these include the following:
GeoRouting provides an elegant solution to automatically route callers to the business location closest to them—perfect for franchises and multi-unit organizations
Step 1: You have locations all around the country
Step 2: You display one number on your website
Step 3: Person calls that number and enters in their ZIP code
Step 4: Call is routed to the closest location
Step 5: Calls are in the right hands quickly
Great Customer Service
“Easy to use, cost effective, great customer service… can’t beat it! I love it and my clients love it. NextRings is great! I recommend to everyone!.”
To receive our newsletter please complete the form below. We take your privacy seriously and we will not share your information with others. You can unsubscribe at any time.
2019 © NextRings