Interactive Voice Response Systems

One voice that manages the entire communication system – Hosted IVR provides your customers the right response at right time eliminating the chances of call abandonment. Calls can be answered from anywhere across the globe and automatically adjusts based on business requirement.

Interactive Voice Response Systems

One voice that manages the entire communication system – Hosted IVR provides your customers the right response at right time eliminating the chances of call abandonment. Calls can be answered from anywhere across the globe and automatically adjusts based on business requirement. And when the call volume is at its peak, the calls can be easily adjusted as per the agent availability. IVR-enabled Toll free numbers make sure that no call will go unanswered.

1. Merging Text Messaging with Toll Free Number

Customers need a solution to their query promptly and text-enabled toll free service ensures the required piece of information reaches them in time. A study revealed by Open Market states that in the U.S. and Canada, two-way texting feature with toll-free numbers is being opted by a large number of businesses. And as per the Harris Poll, 64 percent of people prefer text messaging versus calling for customer service. This clearly, illustrates that companies are increasingly moving toward text-enabled toll-free numbers to meet customers’ preferences.

2. Creating National Presence

With toll-free numbers, any industry can simplify its communication needs and easily manage huge call volume anywhere across the globe. Using a complete calling feature-set such as call forwarding, call conferencing, call routing and call queue management, businesses can establish a robust communication set up anywhere across the globe.

Wrapping It Up

Affordable, round-the-clock and a highly reliable communication system is the need of every business. And toll-free number service helps you achieve it easily and overcomes breakdowns or malfunctions easily.

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