IVR (Interactive Voice Response) is a technology that allows users (usually callers) to obtain information from a phone system without the assistance of an operator. ACD (Automatic Call Distribution) technology automatically routes calls to phone agents based upon organizational rules.
The integrated IVR system is an Interactive Voice Response System (IVRS), which is integrated with the CRM (Customer Relationship Management) system of the company. Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. IVR systems are used to service high call volumes at lower cost. This IVR solution works more intelligently in customer catering to offer the personalized experience to the user.
IVR technology can benefit both large and small businesses in the following ways:
Great Customer Service
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