Call monitoring is crucial to ensuring agents follow company performance standards and adhere to regulatory and end-client requirements. Your call center is the front line of collection and the face of your business.
Listen to calls in real-time, without the agent or caller knowing, to silently guarantee quality standards are being met. With Call Monitoring, you can monitor your agents’ calls to gain valuable insight into the needs of your customers and make more informed business decisions. Nextrings is entirely cloud-based so call monitoring is available any time you have Internet access. This makes it easy to ensure that your customers always have positive experiences and to train your agents from anywhere in the world. Cloud-based call center software with call monitoring gives you the tools you need to thrive – and your agents and customers will succeed as a result.
However, ever-changing compliance regulations, limited resources and a lack of knowledge on what to monitor make it difficult to implement a structured call monitoring program. Our flexible call monitoring services use our Perfect Employee outsourcing model to provide effective call monitoring that helps improve performance, compliance and customer experience. Well trained and highly experienced, our associates monitor, score and log more than 8,000 calls each month.
Great Customer Service
“Easy to use, cost effective, great customer service… can’t beat it! I love it and my clients love it. NextRings is great! I recommend to everyone!.”
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