The beginning of IVR (Interactive voice response) started with the idea of a self-help tool using which the callers could find a solution on their own.
An automated machine voice gives a very professional touch to the business communication of the company. This saves time for the customers and makes the interaction to the point. The various options on an IVR lead the customer to an apt solution.
So, it is necessary to ensure that your IVR is intelligent and intuitive.
Let’s look at the prospects that IVRs brings to your business.
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