When the customers look for a solution and they come in touch with an IVR, the best practice is, the menu should be simple and result oriented, so that the customer should not waste any time while looking for a solution.
With the gradual increase in the number of customers, the call volume has also risen. And because of such demand, a business can suffer if the customers are not attended well. In this scenario, the IVRs provide a big help in handling the call volume.
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