Some cloud-hosted tools have such features that are continuously supported by the insights from the big data. For example, many call center solutions are integrated with the CRM and this makes the best possible usage of the customer data.
The agents can easily give the customers a personalized experience because there is much information handy about an individual customer. This further leads to better designing of the product.
Cloud-hosted features also help in managing the customer data efficiently and make the best out of the available resources. The best of the ideas are the ones that involve analytics into various processes.
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