Call Return and Call Blasting

Make every call productive with Hosted systems When you are not on your desk to attend a call specifically meant for you or you are holding an important business conversation with your boss on phone In case the customer asks for a particular agent and they get him.

What is Call Blasting

When you are not on your desk to attend a call specifically meant for you or you are holding an important business conversation with your boss on phone, you might miss out some important call. You realize that every business call counts. You must be wondering about getting this potential business opportunity back but the question is “How?” Hosted systems provide an answer to this question. With Virtual the system keeps on calling him back until he receives the call, continuously for 30 minutes. So, if you are already engaged in an important conversation, you can ignore an incoming call and return it at a later point of time.

This feature has multiple benefits. The traditional call transfer does not give the receiver a real chance to know about the caller. If a customer is really upset with some issue, then asking them to repeat the issues again can be like asking for trouble. Instead, the first receiver can convey the issue to the final receiver to allow the escape the trouble from the customer the customer would feel that he has been served as per his choices. Call Parking means your best employees can come in action from anywhere, when the need be.

Newsletter

To receive our newsletter please complete the form below. We take your privacy seriously and we will not share your information with others. You can unsubscribe at any time.