A sophisticated IVR reduces costs and gains productivity by automating the customer interactions using prompts. These can be pre-recorded or can be programmed in such a way to transfer the call to live agents.
We know that IVR systems account for a significant portion of the call experiences today. Even the Fortune 500 companies are using IVR software optimization techniques to boost their business. However, there are still many organizations who are yet to integrate IVR software with their existing Inbound solution. Now that you know the many benefits of having an IVR system, it will become even more clear that, to be a leader in the customer service and experience domain, the businesses need to deploy an IVR system sooner rather than later. After all, it’s a necessity to transform your contact centers into customer engagement centers.
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