More often than not, customers will call in and start to pour down on the agent with complaints. Such customer conversations might lead the agent to issues that have nothing to do with the agent or their business.
Such customer conversations might lead the agent to issues that have nothing to do with the agent or their business. In such cases, never imply to the customer that you are not concerned about their issue. Never use terms like “why would I care about that?” or “that has nothing to do with me”. The best course of action is such cases is to bring the customer and the conversation back to the actual issue and suggest alternative solutions.
Great Customer Service
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